Shipping Policy

HOLIDAY UPDATE: All orders received between December 24, 2021 and January 2, 2022 will be processed January 3, 2022. Thank you in advance for your understanding.

We offer a variety of shipping options using DHL and Thai Post. Shipping methods available will vary by country. We offer DHL express (3-5 business day) shipping for Canada, United States, Mexico, Australia, New Zealand, Hong Kong, Singapore, United Kingdom, Germany, France, and more. All orders are sent from Bangkok, Thailand.

Shipping fees are based on weight of the items in your cart. The exact amount is quoted at checkout. The timeline for expected delivery is also quoted at checkout. Shipping timelines may be impacted by both Thai holidays (for example, Songkran in April) and international holidays (Chinese New Year & Christmas).

We do not charge taxes, duties, or customs clearance fees. Shipping charges paid on our website are not inclusive of duties/fees that may be applicable in your country.  These charges are the buyer’s responsibility. The buyer is also responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.

The Value Added Tax (VAT) rules in the European Union (EU*), including the United Kingdom, were amended and changes became effective as of July 1, 2021. Previously, low-value imported goods (value of up to €22) were exempt from VAT. As of July 1st, all commercial goods imported into the EU will be subject to VAT and will require a formal customs declaration. Please find more details in this link  *European Union (EU) countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

COVID-19 update: Thailand Post service is running as usual. However, delays may occur depending on how the pandemic has impacted the receiving country’s mail service.

DHL Limitations: Please note that DHL is unable to deliver to PO box or APO addresses.

Please double check your address and contact details, we will not be held responsible if the wrong shipping addresses are entered at Checkout. All orders are subject to our verification process for accuracy and payment validation authorization. For security reasons, we may contact you to request additional information.