Shipping Policy

In-stock items typically leave our warehouse in Bangkok, Thailand within 1-3 business days (Monday to Friday) depending on our current volume. Shipping and delivery times will vary based on destination. Orders placed on Friday after 2:00 pm ICT will be processed on the following Monday or next immediate business day. Orders placed on Saturday or Sunday will be processed on the following Monday or next immediate business day. 

You will be notified by email with shipping confirmation and tracking numbers once each item ships. 

Shipping fees are based on the weight of the items in your cart. The exact amount is quoted at checkout. The timeline for expected delivery is also quoted at checkout. Shipping timelines may be impacted by both Thai holidays (for example, Songkran in April) and international holidays (Chinese New Year & Christmas). Please be aware that your item may be held at customs for inspection, delaying the delivery time. Timelines stated are estimates only. We are not responsible for lost, damaged or stolen packages.

If an order is canceled before shipping, the order will be subject to 4% transaction fee. Orders may not be canceled once they have been shipped.

We do not charge taxes, duties, or customs clearance fees. Shipping charges paid on our website are not inclusive of duties/fees that may be applicable in your country.  These charges are the buyer’s responsibility. The buyer is also responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.

In the event that a customer refuses to pay the necessary import duties/taxes to collect their package, the package will be considered abandoned by the carrier and a refund will not be issued for the order.

Please contact us immediately if your package arrives damaged. Photos of any damage (product and packaging) must be provided within 5 days of delivery. 

We offer a variety of shipping options using Aramex, FedEx, and Thai Post. Shipping methods vary by country and are updated on a regular basis to reflect the current global availability.

Additional information regarding DHL Express, FedEx & Aramex: 

Please provide the complete physical address and local telephone number to take advantage of these shipping methods. These couriers are unable to deliver to PO box, APO or FPO addresses.

Any local handling fees associated with this carrier are the responsibility of the customer. We will not accept responsibility for lost or stolen packages if the customer requests a courier to deliver their package without signature. 

Unless otherwise specified, shipments via DHL Express, FedEx & Aramex are shipped in flyer bag packages to provide the quickest and most cost effective service. These bags have a capacity of 5kg. Several packages may be required to ship your entire order.

The Value Added Tax (VAT) rules in the European Union (EU*), including the United Kingdom, were amended and changes became effective as of July 1, 2021. Previously, low-value imported goods (value of up to €22) were exempt from VAT. As of July 1st, all commercial goods imported into the EU will be subject to VAT and will require a formal customs declaration. Please find more details in this link www.dhl-eucustoms.com  *European Union (EU) countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

COVID-19 update: Thailand Post service is running as usual. However, delays may occur depending on how the pandemic has impacted the receiving country’s mail service.

Please double check your address and contact details, we will not be held responsible if the wrong shipping addresses are entered at Checkout. All orders are subject to our verification process for accuracy and payment validation authorization. For security reasons, we may contact you to request additional information.

Customs, Duties and Taxes

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs. 

If you have questions about our shipping policy, contact  us by sending an email to info@nakmuaywholesale.com