Shipping Policy

Order Processing

  • In-stock items are typically shipped from Bangkok, Thailand within 1-3 business days (Monday to Friday), depending on current order volume.
  • Orders placed after 2:00 pm ICT on Friday, or over the weekend, will be processed on the next business day.

Shipping Confirmation & Tracking

  • You will receive a shipping confirmation email with tracking details once your order ships.

Shipping Costs & Timelines

  • Shipping fees are based on the weight of the items in your cart and are calculated at checkout.
  • Delivery times depend on your destination and will also be quoted at checkout. Transit timelines quoted at check out are estimates only.
  • Shipping timelines may be impacted by holidays (Thai holidays like Songkran in April, and international holidays like Chinese New Year & Christmas).
  • Items may be delayed due to customs inspections in your country. Please note that delivery times are estimates, and we are not responsible for delays, lost, damaged, or stolen packages.

Order Cancellations

  • If you cancel an order before it ships, a 4% transaction fee will apply.
  • Orders cannot be canceled after they have shipped.

Duties, Taxes, & Customs Fees

  • We do not collect any taxes, duties, or customs clearance fees during checkout unless a tax-inclusive shipping service is specifically selected. Any applicable import duties, taxes, or customs fees are the responsibility of the buyer.
  • Buyers are responsible for knowing their country’s laws, regulations, and any restrictions on the items purchased.
  • If you refuse import or to pay the necessary duties/taxes and the package is abandoned, no refund will be issued.

Shipping Carriers

  • We offer various shipping methods through Aramex, FedEx, and Thailand Post. Shipping options and availability are updated regularly based on global conditions.

DHL Express, FedEx & Aramex Customers

  • Please provide a complete physical address and local phone number. These couriers cannot deliver to PO Boxes, APO, or FPO addresses.
  • Any local handling fees charged by these couriers are the customer’s responsibility.
  • If you request delivery without a signature, we will not be responsible for lost or stolen packages. We are not responsible for any alternate delivery arrangements made directly with the shipping company.
  • Couriers hold packages for 5 days before discarding them. If the package is discarded, no refund will be issued for the order. If the package is returned to Thailand, any return shipping fees and applicable import duties/VAT will be deducted from the amount paid for the product. Please track your package and pay any necessary duties/taxes promptly to avoid this. 
  • Packages shipped via these methods will be sent in flyer bags (up to 5kg capacity). Multiple packages may be used for larger orders.

Damages

  • Please contact us immediately if your package arrives damaged. Photos of any damage (product and external packaging) must be provided within 5 days of delivery in order to initiate a claim with the shipping company.

Important Notice for U.S. Customers

  • Starting August 29, 2025, the United States will no longer allow the de minimis exemption. This means that all imports, regardless of value, may now be subject to U.S. customs duties and taxes. Customers are responsible for paying any duties or taxes charged by U.S. Customs for their order.

European Union (EU) VAT Changes

  • As of July 1, 2021, all goods imported into the EU are subject to VAT, regardless of value, and require a customs declaration.
    EU Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Address Accuracy

  • Please make sure your shipping address and contact details are correct when placing your order. We are not responsible for orders shipped to an incorrect address entered at checkout.
  • All orders may be verified for accuracy and payment validation. For security reasons, we may also request additional information before processing.
  • If your address needs to be changed after the order has shipped, and the correction must be made directly with the shipping company, any fees charged by the carrier will be the customer’s responsibility.

Contact Us

If you have any questions about our shipping policy, please contact us at: info@nakmuaywholesale.com.