credit and exchanges
If an order is cancelled before shipping, the order will be subject to 4% transaction fee. Orders may not be cancelled once they have been shipped. Please note that we do not issue refunds.
We do not accept international returns or exchanges due to the fact that the cost of shipping and duties/VAT often exceeds the value of the goods being returned. Exchanges will not be permitted for reasons such a “incorrect size or color”, or “change of mind”. Please consult size charts provided, and double check colors and sizing before finalizing your order.
You can contact us by sending an email to firstname.lastname@example.org to discuss whether your item(s) may be eligible for exchange and to make arrangements for return shipping.
If an item is eligible for exchange, it must be shipped back within 14 days of receiving the order. All shipping and import duties are the responsibility of the customer. Items must be in perfect condition and accompanied by copy of the original invoice. Items submitted for exchanged will be inspected before a replacement item may be shipped.